Now Hiring - Leasing Manager in Beverly, MA

Job Description

The Leasing Manager should be a self starter who has customer service experience. The Manager is responsible for professionally leasing rental apartments to maximize income and achieve property occupancy goals. The Leasing Manager will ensure the leasing sales process is followed correctly and ensure resident satisfaction at all times. This person will complete marketing reports, applications and leases, and provide recommendations to management regarding apartment pricing. In addition, the Manager will implement outreach-marketing efforts to gain referrals from area businesses and employers, and will create and implement customer service/resident retention plans to increase renewals leases. While no leasing experience is necessary, you must be an independent worker with customer service experience.

Reports to: Property Manager

Supervises: None

Wage Status: Salary plus commissions

Job Responsibilities:

Leasing

• Have a full understanding of the property in order to provide an intelligent and informative presentation to prospective residents and/or real estate brokers.
• Have a full understanding and knowledge of all aspects of the lease documents.
• Greet prospects and qualify by covering all criteria (ask questions; complete guest cards, etc.).
• Immediately record all telephone, email and in-person visits on appropriate reports.
• Inspect models and available “market ready” units, communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features, benefits, concessions and specials; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements before leaving the property.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help, offer information on a sister company. Email immediately after the prospect leaves.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Process renewals of residents in good account standing. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area (market surveys).
• Represent the company in a professional manner at all the times.
• Track and participate in upcoming turnovers to guarantee timely flips.
• Complete weekly performance reports to track productivity and traffic; due to Property Manager and Controller of Operations weekly.

Administrative

• Prepare lease and complete appropriate paperwork and input information on AppFolio accurately and on a timely basis. Submit processed applications to the Property Manager for approval and prior to obtaining potential resident signatures.
• Maintain prospect and current resident files in a private fashion.
• Maintain and record weekly inspections for the community and report any insufficiencies to the Property Manager.
• Distribute all company or community-issued notices.
• Maintain accurate monthly records on leases and renewals for commission purposes.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.
• Receive resident packages and maintain a log.
• Ensure the leasing office is tidy and packages are stored away at all times.

Resident Retention

• Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly process maintenance Work Orders. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents on a weekly basis.
• Maintain open communication with Property Manager and the maintenance team.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in creating and planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Post vacancy ads at least 3 times a day.
• Advise residents of any referral concessions.
• Advise potential tenants of any concessions applicable to their situation.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute and assist in creating newsletters, pamphlets, flyers, etc.
• Keep up with social media, ie Facebook, blogs, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions

• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook, and AppFolio
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Two (2) years experience in previous relevant customer service.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Core Values

In order to achieve success the CORE MRS Property Management team must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive

We are a family owned and operated business and are looking for a team member that has excellent customer service and has an ambitious personality. We are looking for someone to tackle all aspects of sales and leasing with minimal supervision. Strong organizational skills is a must. We are a laid back work environment and are looking for a leasing superstar with experience to show. If this sounds like a good fit, please apply!

Job Type: Full-time

Pay: $800.00 - $1,100.00 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Beverly, MA 01915: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person